Frequently Asked Questions

Yes! We send a preview of the artwork to your email for every single order. We only begin the production and shipping process once you have officially approved the design.

No worries at all! We offer unlimited revisions. We will keep working on your pet's portrait until you are 100% happy with the result.

Yes! We offer portraits for one, two, or three pets. If you have more than three pets, please reach out to us for a custom quote.

Since we begin the design process almost immediately, cancellations and changes (like photo swaps or address updates) are only possible within 30 minutes of placing your order.

Unfortunately, we cannot apply discount codes manually once the order is placed. However, you can save it for your next purchase!

Yes! All our ceramic mugs are 100% safe to use in the microwave and dishwasher.

To keep the print looking fresh, we recommend washing apparel inside out in cold water. Tumble dry on low or hang dry for best longevity.

Our products are unique and produced only once ordered. Therefore, we do not support returns or exchanges if you ordered the wrong size, color, or simply changed your mind.

In case of a damaged product or a manufacturing error, we offer a free reprint or a refund if you contact us within 30 days of delivery.

After preview approval, production takes 2-5 business days. Shipping usually takes 3-7 business days depending on your country.